RETURNS AND EXCHANGE
If you are not satisfied with your product(s) ordered, you can dissolve the agreement within a cooling-off period without giving reasons (right of withdrawal). The cooling-off period starts the day after which you have received the product, or the day after a third party designated by you (this is not the carrier) has received the product. If you want to withdraw the agreement, you can do so by any means. You are free to send it back to us.
For your convenience, you can log in to register your return. You can select to receive a different size of the same product. If you would like to receive a different product, choose for a refund and simply place a new order via ZENCKA.com. You'll receive an email with return instructions.
We will also keep you updated about the process and our shipping provider will send you a tracking code to follow your package. Please send all items you wish to return from an order in the same package for shipment, to make sure your return is processed as quickly as possible.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact.
While requesting your return, you can choose between a refund or an exchange. If you would like to receive another model, choose for a refund and simply place a new order via ZENCKA.com.
The right of withdrawal will not be restricted by the return/exchange requirements.
For more information about our returns and exchange policy, see article 6 in our Terms & Conditions.
You will receive a refund of the total amount paid (including the standard shipping costs). If you have chosen another method of shipping (for example, UPS Saver) than the standard method of shipping, the extra costs, if any, for this different method of shipping will not be eligible for a refund. If you return one or more items from your initial order and the total value of the remaining items falls below the threshold €100, we will charge you shipping costs with reciprocal effect. We will do this by refunding the purchase price of the item(s) that you have returned minus the shipping costs to your country.
Please return the item(s) as soon as possible, but within 14 days starting the day after you executed the right of withdrawal. You can always return your item(s) within the cooling-off period.Please note that it can take up to 14 days for the refund to be deposited to your bank account. We may postpone the refund until we have received the product(s) or proof that the product(s) are in transit. Your refund will be issued to the original payment method used when placing the order.
ZENCKA. RETAIL. (NL)
Registered at the Chamber of Commerce, Number: 71195556
Located in the Netherlands
Email address: customerservice@ZENCKA.com
You can return or exchange an item within 14 days of receiving your order. Please note that it can take up to 14 days for the refund to be deposited to your bank account. We may postpone the refund until we have received the product(s) or proof that the product(s) are in transit. Your refund will be issued to the original payment method used when placing the order.
Goods are considered faulty when they are received damaged, or where a manufacturing fault occurs within one month of purchase. If your ZENCKA. product is damaged as a result of wear and tear they will not be classified to be faulty.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.